Reminder App Support & Troubleshooting

Having trouble with reminder notifications, alarm sounds, or recurring tasks? Follow our official troubleshooting guide below.

1. Fixing Delayed or Missed Alarm Notifications (Android Battery Optimization)

Modern Android versions (Android 10, 11, 12, 13, 14, 15) feature aggressive background battery saver modes that can suppress or delay alarms when your phone is locked or in Doze mode. To guarantee 100% timely alarms:

• Disable Battery Optimization: Go to Settings → Apps → Reminder App → Battery → Select "Unrestricted" / "Don't Optimize".
• Enable AutoStart (Xiaomi / Redmi / POCO): Go to Settings → Apps → Manage Apps → Reminder App → Enable "Autostart".
• Allow Background Activity (Samsung One UI): Go to Settings → Apps → Reminder App → Battery → Allow background activity. Ensure the app is NOT in "Deep sleeping apps".
• Lock App in Recent Apps (Oppo / Vivo / Realme): Open Recent Apps screen → swipe down on Reminder App card → tap the Lock icon.

2. Custom Alarm Tones & Volume

To ensure alarm tones ring even in Silent or Do Not Disturb mode:

• Ensure Alarm Volume is turned up in your phone's sound settings (separate from Media and Ringtone volume).
• In Settings → Sound → Do Not Disturb, allow alarms to override DND.

3. Recurring Task Patterns

You can configure reminders to recur daily, on selected weekdays (e.g. Mon-Fri for work), weekly, bi-weekly, monthly on a specific date, or annually for birthdays and anniversaries.

4. Need Additional Help?

If you have any questions or feature suggestions, our support team is happy to help: